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The facility is known to show bias based on the ?difficulty? level of certain parents, often resulting in the termination of the difficult parent?s participation in their child?s treatment. Peninsula Village?s criteria for identifying vexatious parents includes, but is not limited to: making excessive requests for the curriculum vitae of the staff, expressing concerns about sanitation and the nutritional value of meals prepared in the facility?s cafeteria, asking about the certifications of counselors performing physical restraints. Peninsula Village?s practices often run counter to the facility?s stated objectives, ?Mending young lives and restoring families,?
1.Unimpeded telephone conversations with the children at least twice each week at reasonable times and for a reasonable duration. Peninsula Village will not allow private telephone conversations until a certain level of behavior modification is achieved and the patient is not as susceptible to hope.
2. Send mail to the children which the facility will not open and will not censor. Mail coming from known parents in opposition of Peninsula Village?s method of behavioral modification is opened, inspected for anything of value, read, then disposed of by PV staff. Any references to litigation against the facility are delivered to Peninsula Village's legal counsel for consideration. Many parents try to slip messages to their children about changes in custody that could result in a patient?s release from Peninsula Village before the financial commitment period is completed. Parents are inclined to offer too much hope to patients, and hope is detrimental to the service Peninsula Village provides by destroying everything a patient was, then molding the remains into something that?s in accordance with the dominant/paying parent?s specifications. All mail is subject to scrutiny. Continuous violation of the ever-changing parental guidelines will result in an offender losing all communication privileges with their child. Total restriction of contact eliminates potential parental encouragement of patients to believe they don?t belong in Peninsula Village and they might possibly be able to leave before the behavior modification process has been finished, resulting in consumer discontent and possibly a public relations crisis.
3. Receiving notice and relevant information as soon as practical (but not more than 24 hours) in the event of hospitalization, major illness, or death of the children. This policy is generally ignored since Peninsula Village is exempt from unwanted police ?child welfare checks?, required when abuse is reported to the Blount County Sheriff?s office. The Sheriff?s department will not take a report or investigate the matter unless an incident is reported by the facility itself.
