Look lady, don't discount our experiences just because you feel yours was different. I know for a fact that our letters were censored and also monitored for content just as our phone calls were. I WAS THERE! Initial hateful letters may have been permitted because they just used it as a tool to say we were manipulating our folks and needed help. I know exactly what ahppened when you wrote soemthing the staff didn't appreciate, and I know for a fact, we were often told to re-write a letter according to CEDU specifications. I had to do this even when I didn't write something acerbic. The thing CEDU liked most is when you wrote a letter cutting off your parent from contact. This way, you were COMPLETELY isolated. When Cedu, months later, forced a reconciliation, they looked like the hero.
However unpleasant, I know for a fact that much of what people like Idaho, Serb, Bryan, former therapists, and others say is truthful. What they said about staff members is unfortunately, truthful.
And believe me, Tim isn't exactly on a lot of people's Nice Guy list. But snakes have a way of seducing people.