Damn, this is a weird one. I remember shortly after getting 4th phase, my 3rd day or so and get to stand at the back of the guys side for the first time. I'm in the Morgan Yacht Building and I'm posted nearest to the water fountain at the back of the Guys Side.
This was an important position because it was also nearest to the door leading to Staff Offices. We were basically trained to react instantly to anyone coming out of that door, in case it was someone trying to help break someone out of the program or whatnot, or in case they were bringing in an unruly Newcomer and needed assistance. In other words, they wanted you to be on your toes.
Well, I'm standing there one Monday afternoon, a few hours before Open Meeting, and lo and behold, the door opens and it's Carrie Hoepner escorting the mother of one of my ex-newcomers. He had a sister still living away from home. The woman motioned me over. She handed me a box that looked like it came from a jewelry store. She asked that I give it to her daughter. "Ms. Arneau," I said, "First phase girls are not allowed to have jewelry, not even a watch." Sean's mom blushed and said, "This is her bridgework, it's a dental appliance, I hope it helps build her confidence."
I'll be damned, I looked in the box and it contained a wire and porcelain device that allowed the poor girl to transform her appearance from that of a fucked up second grade girl in a teenager's body, to that of a nice looking young woman with a full set of teeth. Sean burst into tears when I handed it to her. She made a complete turnaround in the days that followed. Even Dr. Ross quit fucking with her about "All she wants for Christmas is her two front teeth." I heard she later went on to become staff, I guess the teeth helped. All I know is that I made someones day and turned a situation that could have been devastatingly ugly if placed in the wrong hands into something kind and meaningful.