I have worked with Ms. Fuglsang and can say she is a reliable and honest individual who puts her heart into her work with these kids.
Really? Wow. How well could you possibly have known her? Some of her collegues who know her very well consider her to be an unmitigated liar. Many Educational Consultants hold the same view after she was caught in bald-faced lies regarding patient care and placement in email exchanges that were released publicly by a collegue.
I think the point that you're missing is that this type of prevarication damnages patient care. HLA is, in fact, according to several of its employees, a DANGEROUS environment where little consideration is given to the appropriateness of a resident's placement and a premium is placed on the family's ability to pay the tuition.
Some employees have recently raised concerns about what type of patient is accepted for treatment there. Apparently there have been several adolescents accepted by Nicole and Len that were completely inappropriate for the environment. These placements reportedly led directly to at least two serious instances of physical assault and one incident involving the brutal sexual battery of a female resident that caused damage so severe to her pelvic region that she required hospitalization for her injuries.
These incidents transpired as a DIRECT RESULT of the incompetence of staff members who you view as "caring." I am sorry to say that your perception of events is greatly skewed.