Let me jump in here for a moment, if I may. We all should be able to agree that these "citations," as you call them, are simply an indicator that "the system is working". We ought not to view them as problems for this fine school, but rather as indicators that the school is evolving, improving and has a strict policy of transparency. These schools have come a long way, Mr. Kids. We need to give credit where credit is due. Without exemplary service providers such as this we would have real problems in our society.