I understand that you might fear for your job if you answer this honestly, but for the sake of the greater good I hope that you may lead by example here.
What if, a referral or "ed-con" service existed that was on first priority dedicated to protecting the rights and ensuring the welfare of the children it placed. Enough to become the ONLY referral service that 100% guaranteed that any child placed by them would not be abused or the parent would be assisted with the help of the company to take legal action against the offending staff or program. What if the programs were under strict regulation contract by this referral company that included specific principals of good practice, extensive background checks, unannounced visits and access to Child Protective Services and possibly a security system. What if licensing, health codes, medical, psychological and educational standards were all strictly enforced, and a "tough love" program were converted to a "real love" program. Would you work for a company that upheld these values? and furthermore, how could you work for a company that does not? especially when teen's lives are at stake here.
I just wanted to let you know that I have plans to create a parent site, a site that will essentially spoon feed this information in a way that they are able to take seriously. I can't change the stories of the individuals who wrote about their experience but I would be willing to post stories from students who felt that the program did some good, and allow the parent to weigh the pros and cons. IN FACT I could also include a worksheet they can use to do their research to properly evaluate the pros and cons. My only concern is that some parents are so desperate to get their child into treatment that they are not willing to put in the time it takes to do the proper screening, instead they hire someone like you to do that job for them. I would be much happier to see you and all Ed-Con's alike to develop a proper investigation process and refuse to refer to any school that has allegations of abuse against them. I would also recommend you put your foot down with referring to a program run by staff that have allegations of abuse against them or ran any programs that had similar problems. Making a moral statement like, "Abuse is not something we will tolerate!" and only give your business to the schools that really are doing it right. If this isn't something your office can handle, I recommend that you encourage them to hire a team who can. Hell, hire me. This is a plan I hope can be developed in conjunction with government regulation, and I intend to be part of that team, but as that hasn't become a reality yet, I wouldn't mind giving your "team" some pointers if they are willing.
I can only hope something good come of all this. I am sorry if you have felt attacked, it is our nature after all, to distrust. But I do believe that you are a good person, however misguided you may be, I believe there is hope that you are willing to do the right thing.