I'm wondering if a parent could hire a private investigator, if the program would give them access to residents, files, etc.
Remember, when Ian August was killed, Stettler's boy didn't find ANY violations of regs, UNTIL the DA filed charges. Then they managed to find a few minor deficiencies. I counted 20 some violations based on court testimony and statements in the media.
A death in a private facility is news. Is the parent's approval really necessary to investigate and report? The kid's name doesn't have to be mentioned.