The Problem: Abstraction
The word "abstraction", as used here, has a double meaning. In the
first case, it refers to the dictionary definition: "absence of mind
or preoccupation". It also refers to seeing others online as abstract
concepts as opposed to real human beings.
When we're online, we can get so wrapped up in what we're writing that
we forget that we are addressing living, breathing people.
This can come out in several ways. We may speak as if we were
broadcasting ? a one-way communication ? ignoring the input of others.
We may be seduced by the insulation of distance to exhibit what I call
"keyboard bravery": the tendency to speak with more boldness or even
hostility than we would in a face-to-face encounter.
When people are called to task for speaking in a bellicose manner,
they may defend themselves by saying, "I'm just saying what I think",
or "I'm just being honest". Yet they would be well advised to read
their own words back out loud before clicking on the "Send" button.
They may be surprised at how hostile or bombastic they sound.
It is significant that the problem of abstraction comes up less
frequently in online chat rooms. When people are interacting more
directly, they tend to choose their words more carefully.