see: http://http://www.heal-online.org/threespgs.pdf.
Perhaps calling it "admits abuse" might be putting it a bit strongly? The letter expresses an apology for a conversation, and notes that they "deeply regret the extent to which [they] failed to meet [John's] expectations."
Could be that that's as good as it gets...
What was the original transgression?
Above link copied out:
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September 30, 2009
Mr. John XXXXXX
XXXXXX Street, NW
Atlanta, GA 30313
Dear John:
Re: Three Springs of Paint Rock Valley[/list]
On behalf of Three Springs of Paint Rock Valley ("Three Springs"), I am writing to express our sincere apologies for the conversation of Three Springs' staff member, Ms. Austin, with Ms. Beth McGowin. At Three Springs, we truly value each of our current and former residents. The staff at Three Springs strives every day to meet the expectations of our residents and their families and we deeply regret the extent to which we failed to meet your expectations.
The staff at Three Springs never harbored any ill-will towards you or meant to cause you any harm. In fact, the staff at Three Springs is proud of you and the many accomplishments that you have achieved. Please rest assured that Three Springs has taken your complaint seriously, and that all appropriate measures are being taken to insure that a similar event does not occur. Thank you for expressing your concerns to us and we wish you all the best in your future endeavors.
(signature)
Beverly Richard, ACSW, LCSW
Senior Vice President