The Program / Kennel analogy is really apt when you come to think about it.
I have worked in Kennels. I have Quite in protest - much as some program staff will do. I can tell you some of the common promises broken by Kennel operators:
1. Your pet will get its medicine on time, as prescribed.
Truth - your pet might get it medicine on occasion. Their isn't any organization about providing the medication; and the overworked staff do not take the time to give the animals meds. Also, we might sell your medication; or take it home for our animals.
2. Your pet will be taken out of its kennel several times a day for play and potty breaks.
Truth - your pet Might get to go outside for a few minutes in the morning, and a few minutes at night, while the kennel is cleaned. If it does its business then, fine. If not, it will sleep in it, and lay in it, all day. This is why we offer the "free" bath before pick up. It is also possible it will only be moved from its dirty kennel to one that's been cleaned. Many kennels do this shifting between kennels - and the dogs never see the light of day - for how ever long the owners leave them there. This is why well house trained dogs often return home seeming to have forgotten all their training. They have been forced to forget it.
3. Your pet will be allowed its bed and toys.
Truth - they are bagged up and tagged for return to you (maybe) but the pet will never see then. It is impossible to keep them clean and dry in a urine and feces covered run. Also, as with meds - they might be taken home by the staff.
4. Your pet will be feed the food you provide.
Truth - the food is dumped in a common barrel which all the dogs are fed from. Or if a premium unopened bag, it might be placed on the floor for sale. If canned food, it is sometimes feed when someone feels like messing with it - but not necessarily to your pet. Also, very often the better food items as well as treat items go home with the staff for their pets.
5. Your pet is being watched over by dedicated animal lovers who will treat it with kindness and affection.
Truth - in some cases, this is true.
But also, there are large numbers of staff who are ignorant about animals - do not really like animals - but who can find no other work. It is very low pay for a lot of unpleasant work, and many who do it, come to hate and resent the animals, and take their frustration out on them. Cruel behavior is very common. When complained about by other staff, it is ignored - and in fact may get the complaining staff member ostracized or even fired - b/c you can't have animal protection wakkos working in a kennel. If they fired every staff member who kicked a dog; or chocked a dog; or threw a cat against the wall - well you wouldn't be able to keep enough staff on to run a kennel! And, you also have a certain percentage of sadist who clearly enjoy the power they have over the helpless beast, and who use it to inflict pain and suffering for their demented pleasure.
Now - does the animal's owner have much chance of ever learning the truth? No, they do not. If they are aware of the possibility, and knowledgeable about animal behavior, they might pick up on some red flags - but most don't. Some actually scold their pet for urinating in their fear upon entering the facility.
Also, it is not unusual for the kennel/ shelter (for all of the above it true of shelters, with the added risk of immediate euthanasia thrown in)
to have a glowing reputation in the community - so much so - that those who try to speak out are seen as lying manipulators with an agenda. Disgruntled staff an so on. Nothing they say is believed - b/c of this glowing reputation, and the feeling it must not be sullied by unsubstantiated gossip.
Can the owners be blamed for their ignorance? Perhaps. But finding the truth is difficult no matter how much research one does - and visiting does little or no good - b/c of corse none of this take place in front of prospective clients. The most vicious sadist will go on about how much they love the animals; pet them, talk about their personalities and quirks - as if they do indeed love them.
Now consider this: yes it is the animals who suffer - but do the owners not have a right, even an obligation, to sue for damages if they do find evidence of cruel and inhumane treatment? If their pets come out of their stay cowering in fear; looking thin and starved; showing obvious soreness from the beating - or a throat noticeable swollen and soar from the chocking?
Even if animals could sue (as young adults can) wouldn't the owner also have a case for fraud, as well as their pain and suffering from learning how their pet was treated?
I think so. In fact, as I mentioned - I feel they have an obligation to do what ever it is possible to do to bring the true situation to light - and that is most often a law sute. Criminal charges should be persuied - but this requires the states involvement - and they often do not want to pursue such cases. So, that leaves civil litigation - and absolutly, the owners / parents should pursue this option.