Well, I've had some free time today (been out sick with that nasty bronchitis going around), so I decided to follow up on my own with ASR about their abuse hotline, or lack thereof as it were.
So I called up there posing as a parent wanting to enroll my kid but having "a few questions about policies" and such. I was passed from the operator to a very pleasant sounding administrative-type person named "Kara".
After some more or less idle chit-chat, I asked "How often can my son call home?" The reply was "Once weekly, with his counselor."
I then asked "Can he talk to me in private on the phone without a counselor listening?" The reply was "That's not our policy. In our experience, unmonitored contact just leads to a bunch of manipulation, crying, yelling and things like that. We don't view that as productive."
I then asked "What if something happens to him - he gets in a fight or has an accident or something?" The reply was "In that case, you'll be contacted by his counselor to let you know what's going on."
Finally, having laid the groundwork, I popped the question: "I have read a lot of stuff on the internet about kids being abused by staff at residential facilities and it worries me. Will my son have access to a phone to report any abuses? Sorry, I don't mean to sound paranoid or anything - you came highly recommended to me. But, say something did happen?" The answer: "We don't provide phones for student use. Something like that would be reported to his counselor who would then take the appropriate steps to address it."
So, there you have it, people. No unmonitored calls and no access to an abuse hotline at ASR.
Hey, Deb, can we get these posts moved over to the ASR thread? It's valuable information that won't be seen when searching here for ASR information... (EDIT) I was thinking the same thing myself, Deb. Good idea to move it!
Thanks for encouraging me to call and find out for myself, Who. It was well worth the time!