I noticed a typo on the restraint page, thought that was a bit funny. The emphasis on the verbal training and physical training comes up wanting in my opinion. How can you train someone to successfully resolve a crisis in two days? Most of their trainings seem to run about that long.
Most restraint trainings seem to run about that long. They don't put nearly enough emphasis on the key elements of crisis management. They give you a few tips, show you how to perform a hold, and then they throw you to the wolves.
A good training, in my opinion and I have been to way to many of them, would run about four to five days. Three of those days would be nothing but role playing. It is important to emphasize in these situations that just because the person is coming after you it doesn't mean you have to drop them like a sack of potatoes.
These role plays should involve a series of encounters in how to verbally de-escalate an angry person. If the person gets ahold of you, the trainee should be prepared to perform a simple escape, back up, and re-assess. Meaning if a client grabs you, you escape, back off, and and then observe to see if they are going to continue being physically aggressive or they are back to the point where are talking again.
These trainings don't emphasize enough that a lot of times all you to do is get away from the angry person and that can resolve the physical part of the situation. Once the pissed off person sees that you aren't going to let them put their hands on you, but you aren't going to retaliate they'll start simmering down.
It might also be that the person is pissed at you and you better keep backing up and let someone else handle the problem.
So yeah.. Handle With Care flunks big time.
