Not happy with the way things are going there at 6070 Branch Hill Guinea Pike in Milford? Well, technically speaking all hope is not lost. Practically speaking though, it may very well be. Sad but true. The best way to keep from having a problem at KHK is to NOT go there! But, should you become unfortunate enough to land inside an intake room, at least they "claim" you can complain by the following guidelines. Hint... COC's are BS and rarely go all the way up to the top, besides, PFC/KHK can't have ANYONE complaining during the drug-free robot building stage! If by some chance you slip by and actually get to call the authorities, there's still no guarantee you'll stay out. Typically when parents succumb to the KHK 'sirens', they become very stubborn, snobbish, and one-track-minded. If you don't cooperate with them, you may end up being outcast from your family. This is a great example of a catch-22 of a most devious nature.
KIDS HELPING KIDS GRIEVANCE PROCEDURE
If you believe you have been treated unfairly and/or your rights violated and you have a complaint with someone or something in the program, you can file a grievance. You must put that grievance in writing, sign your name and date it. In the grievance you must put the date, time, description, and names of individuals involved in the incident/situation that has upset you.
If you need help writing the grievance ask you primary counselor to help you. If your primary counselor is part of the problem you may ask another peer counselor for help. After the grievance has been written, turn it in to your peer counselor and he or she will pass it along to your case manager.
Within five days your case manager will meet with you to talk about the problem and come to a settlement of your grievance.
If no resolution is reached, a meeting will be held with your case manager, parents, and yourself to resolve your grievance.
If after the meeting, you are still upset or no resolution has been reached, the case manager will refer your grievance to the Executive Director of the program who will make a resolution decision within 21 calendar days of the date of your grievance.
You have the option of filing or pursuing your grievance with:
Clermont County Alcohol, Drug Addiction and Mental Health Board
Ohio Alcohol and Drug Addiction Services Board
Ohio Legal Rights Services
US Department of Health and Human Services, Civil Rights Regional Office in Chicago
