There is no "indepedent agency".
We don’t know that. Business typically hire out to other business (independent agency) to get a second opinion. See if they can assist in rewriting the procedure or give them counsel or advice on what they do etc. which could help them in the future and eliminate this from happening again.
"They are trying to figure out if and where the procedure failed" - If and Where?
give me a break
What was meant by that is the break down could have been that the
procedure was crystal clear and if followed correctly would have prompted the staff to call the on-call nurse. The other possibility is that the
procedure was faulty and did not indicate a call to the on-call nurse was needed. Whether the staff should have known better doesn’t matter, if the procedure didn’t specify what to do then the school is 100% libel. If it was specified then the staff is partially libel etc. So these questions need to be asked (and answered)
If I was the parent of one of the kids still at Youth Care, I would want to know exactly what happened…
I agree with this statement, from a parents perspective. But from a business perspective it doesn’t make any sense. No other business in the world does this:
If you walk thru a hospital lobby you will not see notices of the patients who died that day and what the cause was, who was to blame. They don’t notify you the day before surgery to tell you 3 people died the day before for the exact same operation you are scheduled for.
If you walk into a car dealership you will not see pictures of car accidents and statistics of people who die of faulty breaks, tires etc.
I have yet to be in a restaurant and see any reference to mad cow disease or the number of people who die each year from restaurant food on the menu or in view of the patrons.
The agencies are in place to take care of this. or are they? Hmmmm....