So, there's no set policy on how to handle this situation?
Left up to each 'counselor' whether to label it 'manipulation' and punish it?
While one kid may be 'taught' when it's appropriate to sooth, a less fortunate kid with a new/unskilled/overworked 'counselor' may be punished for the same, with no explanation.
Given the number of hours spent in group, where there's a good chance that someone may cry, and in fact is encouraged to, seems this would be higher on the list of priorities to ensure all 'counselors' understand that it's a teaching moment, not a punishment moment.
I'm going to chalk it up to "another reason warehouse therapy doesn't work".